Maticmind

Technical assistance and support

Maticmind, being a certified partner of market leader company (Cisco, Avaya, Fortinet, and other vendor) is able to offer maintenance and support services with qualified and skilled people. Maintenance services represent a technical and financial key for each ICT solutions, for both operation and buy decision.

Maticmind is able to provide a wide set of support services, starting from basic to mission critical H24. Advanced project management skills guarantee the effectiveness and quality of the offered service:

• Best practices for specific areas;
• Use of reference models and methodologies;
• Certified technical staff with proven networking experience.

Maticmind Help Desk is responsible for call and trouble-ticketing management on different solutions and technologies, to optimize the quality of value added services for Customers.

Maticmind Competence Centers, a unique excellence center for know-how and specialization, assures third level activities execution, also thanks to a huge database for solved incident and problems related to the installed customer base.

Maticmind customer care supports a wide set of multi-vendor platforms, satisfying SLA agreed with Customers.

Maticmind provides professional services tailored on your business needs, 24 x 24, 7 x 7.